Returns
Nityam Dipakam Pharmaceuticals does not accept returns if the product packaging has been tampered, opened or if the products have been used. If, however, the packaging is still intact and in the same condition as it was when the customer has received the product, customer may contact us for a return with valid reason.
Note: In Case, The Customer has received Defective / Damaged / Wrong Product; they need to send product photo to orders@nityamdipakam.in
To return any items you can either contact us through phone +91-8945708772 or by sending an email to orders@nityamdipakam.in
Replacement
Replacement can be done under following circumstances:
- In case the customer has received damaged/defective/wrong product
To replace any items, please inform at our Customer Care Number at +91-8459708772 or by email at orders@nityamdipakam.in. - Once the shipment gets delivered to the customer & they asked for replacement for unwanted, uninterested or wrongly placed products, in these cases we will not proceed with the replacements.
Shipping Charges
In case of “Damaged / Defective / Wrong product received”: The Shipping expenses will be beard from our end.
Note: The package should be returned to us on following address with in 6 days.
Nityam Dipakam Pharmaceuticals Pvt Ltd
Flat no 102, Sairam Heights, Behind Panchaganga Bank, Pratibhanagar, Kolhapur -416008
After the receipt of the damaged product, we can re-dispatch the product (it will take 5-6 business day for delivery) or can make the refund only.
Shipping Charges
Once the return is received and inspected, our team will contact the customer to notify you that we have received returned item. We will also notify customer about the approval or rejection of the refund.In case returned product does not have original cartoon or no original product in cartoon then no refund will be given.
Note: Refund will only be done in case the customer has received Damaged/Defective/Wrong Product, Refund will be processed in customers bank account within 10 working days, Product can be re-dispatched within 24 hours once the reverse product gets delivered back to us if customer wants replacement in stead of refund.
Time Span of Refund: The process of a refund generally takes 7-10 working days.
Mode of Refund:
The Refund will be made through NEFT directly to customer’s bank account. For that customer need to provide their bank details which include the following information:
- Name of Account Holder
- Bank Name
- Bank Account Number
- Branch
- IFSC Code
- Contact Number
Late or missing refunds
If you haven’t received a refund within 7-10 working days after confirmation call from our end, please inform at our Customer Care Number at +91-8459708772 or orders@nityamdipakam.in in working hours from Tuesday to Sunday between 10.00 am to 6 pm.
Cancellations
Please note that you can cancel your order within 12 hours of placing your order or before it’s dispatched from our end, whichever is earlier.
Note: once the order has been dispatched, it cannot be cancelled under any circumstances & also customer cannot claim for the refund.
Nityam Dipakam Pharmaceuticals Pvt. Ltd. shall cancel your order under the following circumstances:
- Product not available or out of stock: If any particular item is Out of stock for any reason, we shall inform the customer about the same and if the customer do not want to wait for the product to be back in stock, then it will be cancelled after taking prior approval from the customer.
- Area not serviceable: Nityam Dipakam Pharmaceuticals Pvt. Ltd. will cancel the order if customer’s shipping address is not serviceable by any of our courier partners.
- Any other Reason: Nityam Dipakam Pharmaceuticals Pvt. Ltd. shall cancel your order for any other reasons depending on the circumstances and thus reserves the right to discretion as and when said unforeseeable circumstance happens.
- If customer has refused or cancelled two or more previous order so the next order will be cancelled automatically. It’s a compulsion to place order in prepaid mode.